TTC customer service booths launch

To enhance customer service to Torontonians and tourists riding the Rocket, the TTC opened today information kiosks at seven downtown subway stations. Providing directions and maps, this pilot project was one of 72 recommendations put forth by an external committee to improve customer service on Toronto’s public transit system. Manning the booths during business hours… Read More

Twitter users rally behind the “Mayor of Bloor Street”

Holt Renfrew customers turned to Twitter, Facebook and blogs in indignation after word that doorman Tom Hargitai has been let go after serving customers for 21 years at Holt’s Yorkville location. “This is not OK,” tweeted the much re-tweeted Stephanie Fusco. “Holt Renfrew has canned their iconic, friendly and loved doorman.” Hundreds of tweets through… Read More

Our New Year’s resolution: a focus on customers

Episode 370 of the Toronto Real Estate Musing daily video blog. George and Gregory are on The Danforth in the heart of Greektown chatting about New Year’s resolutions. At O’Neill Real Estate, our resolution is to deliver great customer service. This also means focusing on the user experience of our websites. httpvh:// delivers… More

Meet Joanne To, mobile mortgage specialist

Episode 343 of the Toronto Real Estate Musing daily video blog. George O’Neill chats with Joanne To, a mobile mortgage specialist for TD Canada Trust that specializes in new developments. httpvh:// When you are thinking about buying a new condominium or townhouse complex, mobile mortgage specialists such as Joanne will be on-site to help you… More

How responsive is your real estate agent?

Episode 341 of the Toronto Real Estate Musing daily video blog. Woody Allen once said, “80% of success is showing up.”  The same applies to selling real estate.  After all, even the best marketing campaign in the world will not sell your house if your real estate agent fails to keep appointments with prospective buyers…. More

Real estate agents, don’t hold your clients hostage

Episode 256 of the Toronto Real Estate Musing daily video blog. Have you ever bought something at a store, brought it home and then changed your mind about your purchase? Perhaps you were unsatisfied with the post-sale service. Maybe it was simply the wrong size, or it was too expensive, or you simply decided to… More

Do you hire the real estate agent or the brokerage?

Episode 226 of the Toronto Real Estate Musing daily video blog. Do you hire a realtor based on their merits as a person, or as a representative of the brokerage they are employed by? I believe today’s clients are choosing their agent based on the agent’s or broker’s individual expertise, negotiation prowess and customer service… More

Client Service Excellence

From the Raleigh/Durham Airport (RDU) in North Carolina early in the morning of March 2, 2009, George O’Neill discusses an example of client service excellence, and how this applies to any business, including real estate. If you have an opinion about this topic, please contact George privately at or publicly by leaving a comment… More